Is the water you've been using your drinking water? If so, I'd consider moving to bottled water both for yourself and your non-human family members. If not, use your drinking water with just a dechlorinator in whilst the tank re establishes (Both for your axie and the tank itself. Whilst you COULD leave him in there, you really would be running the gauntlet of losing your axie to ammonia poisoning. Also, the low pH of your tank makes the situation considerably more dangerous and time critical. Hopefully you can find a water source which is above pH7.0.
As to it having cycled, even an established tank can crash. Our old goldfish tank was stable for years, then we had a slight shift in the climate (not weather) and it crashed like a stone, and I could never re-start the cycle, so it is now sitting down the back, and the last few occupants have moved out into our front pond.
Concerning the bacteria, any idea of where it was stored? Aquarium products do have use-by dates and storage requirements, without which they become extremely detrimental to your tank AND your wallet!
Having plants is a great start, but having ammonia readings that high suggests that they aren't able to cope with the amount of waste which is going in. Hopefully removing the axie will give them a chance to catch up so they are able to benefit your aquatic environment to the best of their ability.
I wish I could give you better news, but cycling is a long, drawn out process that doesn't happen magically. Sometimes you'll achieve perfect conditions within a week, other times you'll be at the three month mark and having to do water changes twice a day. The thing is to stick with it- the drop tests are reliable enough that you can trust their results, so go off them rather than anything else. You WILL get there eventually, and both you and your axie will be far happier as a result