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Old 20th May 2012   #1
Eva
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Thumbs down Plantedtanks - avoid

I posted a recommendation for Plantedtanks before and I would like to take it back now. I recently ordered some aquarium plants from them again - five in total. The parcel was terribly packed. One of the plants was missing, one was covered in some strange spots (parasites, disease - who knows) and one was all broken because of the poor packaging and it was also the wrong species. It has been a month now and although I am really trying, I am not getting anywhere with their customer service. I would recommend that people avoid this company.



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Old 20th May 2012   #2
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Default Re: Plantedtanks - avoid

Try the sellers on Ebay that do the big '50 plants for a tenner' deals. I've bought them and been happy with the results. You can't pick and choose what you want, so it won't help you if you have something particular in mind, but it's a cheap way to quickly get some greenery into your tanks.




Last edited by Jennewt; 20th May 2012 at 16:44. Reason: remove ebay link
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Old 20th May 2012   #3
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Default Re: Plantedtanks - avoid

At Eva's request, I removed her previously-posted recommendation for this vendor.



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Last edited by Jennewt; 21st May 2012 at 14:04. Reason: update
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Old 19th June 2012   #4
Eva
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Default Re: Plantedtanks - avoid

It is now nearly 2 months since the original order. I have had some communication with the seller, and we agreed a replacement. Nothing arrived and my emails and phone calls have been ignored since then. Today I decided to try and get some money back through Paypal - only to find out that the time limit for disputes is 45 days.



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Old 30th June 2012   #5
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Default Re: Plantedtanks - avoid

To be fair I thought I should post about the latest development: my phone call was finally answered and it turned out the person had been away in the States, which is a fair explanation for not answering the phone; not very good though if your mobile is the only number given as contact on your website and no-one replies to emails.
I got my plants and an apology in the end.



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