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Old 8th September 2014   #1
Join Date: May 2014
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Rep: mmuumi is an unknown quantity at this point
Cool Chiller - Australia - Guppy's Aquarium Products

Just re-posting my review of the latest purchase - as of today there's still no changes to the webpage and no mentioning of options, so please make sure you contact them prior to ordering:

'I thought I'd share my today's experience with Guppy's Aquarium Products: so I ordered this chiller Hailea HC-150A 1/10hp Chiller Marine Aquarium to 400L | Guppy's Aquarium Products Online from them.

- great price
- arrived safely and quickly via Fast Couriers last night

- the pic on the website shows a Black chiller - mine arrived White (there's absolutely nowhere on the page to suggest any variations).
- the pic shows some random chiller as the outlets on mine are at the back rather than side.

Emailed the support team - no response, so I lodged a dispute via PayPal offering them an exchange to Black - or refund of postage since that's only fair and would cost them that much to exchange. Got a refund almost straight away but a quite nasty note with it, quote: 'I sent you the refund, we use the pictures as a reverence only. In future please buy from your local shop if you need a specific colour or email us before you buy.'

Really??? Since when not stating variations of the product in the e-shop is normal? Replied back suggesting they amend the webpage and make it clear that you're buying a Random colour.
Can't say I'm impressed. In the end - I got a working product at a reasonable price but it's a different product essentially... don't think I'll buy from them again.'

Hope this helps somebody to avoid disappointment.

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