Friends axolotl is sick but water quality is fine. Please help!

[rachelaxolotl]

Posting for my friend
Her water quality for her axolotl is
Ammonia 0 nitrite 0 nitrate 20 and ph 7.2
She is a wild type but it looks whitest now and bits of red on tail and legs and Her frills are nonexistent

she has an air stone and primes the water with weekly water changes and feeds a staple of worms

please help

 

[GulfCoastAxolotls]

Posting for my friend
Her water quality for her axolotl is
Ammonia 0 nitrite 0 nitrate 20 and ph 7.2
She is a wild type but it looks whitest now and bits of red on tail and legs and Her frills are nonexistent

she has an air stone and primes the water with weekly water changes and feeds a staple of worms

please help

What kind of chemicals is she using in the tank? water conditioner brand? ect.

 

[rachelaxolotl]

She uses prime and nothing else

 

[rachelaxolotl]

She says her axie is still eating daily and pooping normal and active

 

[GulfCoastAxolotls]

She says her axie is still eating daily and pooping normal and active

There's definitely something serious going on. Skin color changes like that and a complete loss of gill stalks is usually indicative of a water quality issue.

when did you last test the water? did you use strips or a liquid test kit?

My next thought would be some kind of bacterial infection

 

[rachelaxolotl]

There's definitely something serious going on. Skin color changes like that and a complete loss of gill stalks is usually indicative of a water quality issue.

when did you last test the water? did you use strips or a liquid test kit?

My next thought would be some kind of bacterial infection

She uses a api test kit and tested this morning :/
What should she do if it’s a bacterial infection

 

[GulfCoastAxolotls]

She uses a api test kit and tested this morning :/
What should she do if it’s a bacterial infection

what is the temperature in the tank?

 

[rachelaxolotl]

18*

 

[GulfCoastAxolotls]

18*

How long has she been looking like this?

my suggestion would be to remove her from the tank and put her in a quarantine tub with fresh, cool water. do 100% water changes daily. keep feeding her normally, but see if she makes any improvement by being kept in fresh changed water. Generally I treat bacterial infections with Furan2, but I know that that can't be found in the UK. You could try black tea baths to see if that will help sooth her skin. See if that combined with the fresh water changes helps.