decambla
New member
I had a bit of trouble with my filter last night, so decided I would return it as I had only brought it on Saturday. The lady I spoke to was less than helpfull and really quite rude. When I told her the problem - worked fine over weekend, whisper quiet, came home last night and it was chugging. Switched it off, then back on, didnt start. Took it appart, cleaned the propeller, got it working but its making a really loud noise and vibrating the tank. Her first response was "All filters make noise" Umm well yeah I know that. I said to her again that it was fine saturday/sunday but started making the noise monday night after it stopped working. She put it in one of her tanks and said "No, I cant hear it. Its fine" My repsonse was "I couldnt hear my car engine over the 10 industrial filters you have running in here. Doesnt mean it doesnt make a noise" Eventually after 40 minutes she agreed to swap it over, they didnt have any of the one I had so she swaped it for a cheap inferior no name brand. Got it home, its even louder and made the tank heat up. Its now in the bin.
Some of the things she said to me have lead me to believe she shouldnt be selling axolots. They were
* Why have you got it on sand instead of gravel?
I replied "So he doesnt swallow the gravel"
She said "Thats a common misconception. They are not that stupid. They dont swallow gravel. "
* I said I wanted a filter that "just" did the job as he was very tempermental and didnt like currents. He gets stressed very easily. I want a filter that is big enough to cycle the water 4 times an hour.
Her reply "You need a bigger filter. He is not getting stress by currents, it doesnt worry them. It must be something else you are doing"
* Told me its fine to feed him mealy worm all the time. I asked about the chitin being undigestable and also how they can cause internal damage to axies. She said she'd never heard of that.
* That I should only be doing a 20% water change every 2-3 weeks even though the filter isnt cycled yet. I have been doing 10-20% every second day to keep ammonia down until its fully cycled.
All her comments were very contridictory of everything I have read on this site. It left me very disheartened and confused. I had to come home and re-read what is on this forum to make sure I am doing the right things. What are you meant to do when a pet store gives you totally wrong information?
Some of the things she said to me have lead me to believe she shouldnt be selling axolots. They were
* Why have you got it on sand instead of gravel?
I replied "So he doesnt swallow the gravel"
She said "Thats a common misconception. They are not that stupid. They dont swallow gravel. "
* I said I wanted a filter that "just" did the job as he was very tempermental and didnt like currents. He gets stressed very easily. I want a filter that is big enough to cycle the water 4 times an hour.
Her reply "You need a bigger filter. He is not getting stress by currents, it doesnt worry them. It must be something else you are doing"
* Told me its fine to feed him mealy worm all the time. I asked about the chitin being undigestable and also how they can cause internal damage to axies. She said she'd never heard of that.
* That I should only be doing a 20% water change every 2-3 weeks even though the filter isnt cycled yet. I have been doing 10-20% every second day to keep ammonia down until its fully cycled.
All her comments were very contridictory of everything I have read on this site. It left me very disheartened and confused. I had to come home and re-read what is on this forum to make sure I am doing the right things. What are you meant to do when a pet store gives you totally wrong information?